Microsoft’s track record of new technologies and product launches has been patchy over the last four decades. For every Windows XP or 11, there’s been a Vista or Windows 8. For every successful Word and Edge browser it’s developed, Microsoft has produced a HoloLens or Windows Phone. And while Microsoft has shrewdly acquired some very influential companies – LinkedIn and Activision to name just two – it has also sunk huge sums into the likes of the Invoke smart speaker, Nokia Lumia smartphones and the Yammer social network tool.

When Microsoft unveiled Bing Chat two years ago, there was a muted response to this new generative AI chatbot, especially since Bing has always been a poor relation to the all-conquering Google search engine. However, having rebranded Chat as Microsoft Copilot, the software has evolved to be far more powerful and effective. It now offers genuine benefits to small business owners and entrepreneurs, so if you’re don’t yet appreciate Microsoft Copilot’s talents, it’s worth reading on…

Flying high

Microsoft Copilot is essentially an automated solutions platform which aims to resolve user queries. For instance, the 365 Copilot is integrated into other Microsoft 365 applications and utilities. If you want to find out how many fields in an Excel spreadsheet incorporate a particular term, you could type in “How many fields have Open status in column D”. Within a few seconds, Copilot will create a formula which resolves this query, before displaying an Insert Cell button. Clicking it inserts the formula and instantly displays the number of fields marked as Open across that particular column. Equally, it can also adjust formatting, create graphs, identify trends and summarise data.

Copilot performs other tasks which are more commonly associated with generative AI, such as image creation. Log into Microsoft Designer, ask it to create an image and then type in a particular search string – a faulty broadband router in a domestic home, for instance. After around fifteen seconds of processing time, four broadly similar images will be displayed of a router covered in red warning lights. These images can then be edited or downloaded as the user wishes.

Growth and costs

The real breakthrough for Microsoft Copilot was the company’s decision to incorporate it into Windows 11, positioning it on the Taskbar and ensuring a Copilot icon is displayed in iconic Microsoft packages like Word and PowerPoint. By constructing it using the pre-existing GPT-4 large language model developed by OpenAI (a company Microsoft has invested heavily in), Copilot was able to hit the ground running and gain advocates at a startling rate.

Like many software packages, Copilot operates a freemium model. It’s possible to access basic features free of charge or pay to unlock a Pro subscription which offers the latest features and the ability to create a custom chatbot. There are chatbots dedicated to travel, cooking and personal fitness, while Copilot can discuss websites as you browse them. It can serve as a translator, source information from the internet, or even check product inventory and shipping data when you grant Copilot database access.

Should I be concerned about Microsoft Copilot?

There are legitimate concerns about the removal of human involvement in automated processes, especially when Copilot drafts up an email on your behalf by scanning previous emails, giving you the option to vary the tone of the new email depending on how assertive (i.e. angry) you want to sound. It’s one thing letting AI summarise a Teams call, but it’s quite another letting it produce corporate communications. Microsoft is unlikely to accept responsibility if your company issues a statement/email/report/spreadsheet with Copilot-generated inaccuracies in it. Clients will also take a dim view of receiving AI-generated content, especially if it contains mistakes.

Hallucinations remain a problem for AI models, while their attempts at political correctness have hitherto resulted in images of black Vikings, or seen foodbanks listed as tourist destinations. Some might dismiss these errors as teething troubles, but there is a very real issue of incorrect AI-generated results being fed back into the source material for these AI engines, creating a negative loop of increasingly wayward output. This is going to become more problematic as the large language models powering AI engines run out of existing internet content to plagiarise, and as publishers add anti-scraping tools to their websites to prevent new material being pillaged in the same way. Some believe generative AI will improve its quality in the coming months and years, whereas others argue it’s already peaked.

Don’t approach Microsoft Copilot thinking it can do your job while you do something else – such attitudes could land you in a great deal of trouble. But if you’ve ever found yourself thinking “there must be an easier way to do this” while using a Microsoft package or utility, Copilot may be the answer to your frustrations. And if you don’t like the idea of generative AI speaking on behalf of your brand or business, you could always use the traditional method of employing a freelance writer to handle your content, editorial and journalism needs. Get in touch with G75 Media to see why even the best generative AI platforms will never match the nuance, humour and lived experience imbued into our award-winning copywriting services.

* No generative AI was used in the making of this blog.